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Better Business Bureau serving Eastern North Carolina (BBB) is warning consumers about ZeroFox USA, a defunct Moore County-based retailer that once sold custom apparel and outdoor gear online.

Each year the BBB names the top ten businesses in North Carolina with the most unanswered complaints. This is the second consecutive year that ZeroFox USA made the list.

BBB has collected 104 complaints over the last three years that have been lodged against the company. According to BBB’s website, 20 of those complaints were filed in 2019, and eight issues were resolved in the last 12 months.

ZeroFox USA formerly listed a warehouse address in West End on their marketing materials; however, the veteran-owned company does not appear to have a working website or Facebook presence at this time.

Other companies identified by the BBB for unanswered complaints in 2019, include Epic Games which also made the list last year. The Cary-based gaming company is behind popular titles such as Fortnite and Infinity Blade and the majority of complaints submitted to BBB deal with customer service, and refund or exchange issues with the company. Epic Games currently has 71 unanswered complaints filed with BBB and an “F” rating.

Another Cary-based company, TTC Business Solutions, which specializes in trademarks, copyrights, patents and enforcement, had its BBB accreditation revoked in 2019 due to a pattern of unanswered and unresolved complaints. The company currently has an “an “F” rating with BBB and has 30 unanswered complaints from 2019.

As Seen on TV Universe is an online retailer based out of Garner, selling trendy products. The company has 18 unanswered complaints and an “F” rating with BBB, but should not be confused with the storefront “As Seen On TV” located at the Triangle Towne Center in Raleigh.

Black Travel Movement, LLC is an Apex-based travel site with 17 unanswered consumer complaints.

American Pro Movers is a Durham-based moving company that has been accused of price gouging and withholding items from customers. In 2019, BBB received 13 complaints against the company, all of which went unanswered.

HawkTrends is a Sanford-based apparel company that has failed to respond to 10 complaints submitted to BBB. The company is being accused of taking customers money without delivering promised goods.

Hype Jerseys is a Chapel Hill-based retailer that has failed to respond to nine BBB consumer complaints in 2019. A majority of the complaints submitted to BBB say they never received their orders.

Color the World is a Knightdale-based makeup company that has failed to respond to eight complaints. The majority of the complaints discuss not receiving their product and not receiving refunds.

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