Pathetic Response to a Serious Issue
The huge water bill received by Mr. and Mrs. Phelps (Dec. 23) demonstrates a complete lack of competence by the county’s accounting office and Randy Gould.
The Phelpses were not the only residents who were unhappy with their water bills. Public Works Director Randy Gould described the problem as being a “glitch,” offering a pathetic display of pablum. The supposed cause of the “glitch” was a coordination lapse between the meter upgrade installation and the software developed to facilitate the meter readings.
Then Mr. Gould continued the substandard and unacceptable response to this problem by saying that “the bills were not really incorrect,” but instead “just not complete.”
In addition, we have the response from Peggy Deaks, of the county utilities’ accounting staff, stating that the computer printout of the bill for the Phelpses was apparently lacking a key coding that would have calculated the correct water usage and the amount due. Do you again read into this gross incompetence and a lack of leadership?
How can you propose an upgrade to a system that has about 12,000 customers without being sure of the actual number and without having the entire process installed, tested and proven to work before doing this piecemeal, and with poor stewardship?
I would urge customers to attend meetings of the county (board), write letters to the commissioners concerning their problems with the meter reading and processing of billing correctly, and be very vigilant about the contents of any mailing that comes from Gould and/or Deaks.
Please don’t excuse behavior and lack of serious leadership of those quoted in this article; the responses are transparent and uncaring and disingenuous at best.
We must demand better.
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