Marketplace

August 30, 2011

I have had good luck in the past taking my cars to Pinehurst Village Car Wash, and the owner was always glad to help the school with any PTA function we were doing. But, recently went to get my car waxed and detailed and left completely upset. Took my car, which only had 23,000 miles on it to them, when i picked up my car, i noticed that white paint chips were all over the trunk and hood of my car. I looked in where the wash at, and the walls are metal with white paint that is coming off, and they had used armor all on my car not wax, so it was streaked and dripping everywhere, and they had let my car be out in the sun, so it baked on. I brought to owners attention, he didn't remember that the car was dropped off that morning, and then he didn't remember what was to be done to it. I told him i just dropped on this morning, and you were to wax and detail, and that is what the employee just charged me $175.00 for. It took me asking 6 times for a proper receipt. I told him that the car had white paint flecks all over it now, and the car had armor all dripping down it, you couldn't touch it without fingerprints all over it. He offered my money back , but then two seconds later said he wasn't giving my money back, I told him the paint that you got on it, and then left in the sun, I have to take somewhere now to see what to do about it. He then told me i brought it in like that. He is such a nice man to deal with in the past, and I was really saddened by the fact that i feel his employee was duping him on what he had done. I also was saddened by the fact that he couldn't remember over and over why i was there. This ended up being a very sad and upsetting situation.