When I needed a piece of cookware made to my existing pattern, Nichols was very agreeable and took on the work. When I came to collect my piece it was perfect! The price was reasonable and I am sure this is a piece I will be handing down to my grandchildren...in 30-40 years. By the way, if you can I recommend you get the "Cold-Oven Pound Cake" pan and recipe. This cake, and pan, is worth every penny. I should also add that the owners are very friendly and helpful.